Privacy Policy
Last updated: May 31, 2026
Ailo LLC ("we", "our", or "us") recognizes the protection of personal information as a core responsibility. We process personal information in accordance with applicable laws and this Policy.
This Policy applies to personal information we handle in connection with our website, inquiry handling, proposal activities, contracts, and related operations. If a specific service notice provides additional rules, that notice prevails for the relevant service.
We may collect name, company name, department/title, email address, phone number, address, billing information, inquiry details, meeting records, website usage logs, cookie identifiers, device information, IP address, and access timestamps.
We collect information through (1) direct submissions via forms, email, or phone, (2) business discussions and contract procedures, and (3) automatic collection when you use our website.
We use personal information to (1) respond to inquiries, (2) provide, operate, and maintain services, (3) process quotations, contracts, billing, and related transactions, (4) maintain security and prevent misuse, (5) improve services and conduct analytics, and (6) comply with legal obligations and exercise rights.
We do not disclose personal information to third parties without consent except where permitted by law, including legal obligations, protection of life/body/property, public health needs, or cooperation with governmental authorities.
We may outsource handling to vendors such as cloud providers, accounting/payment providers, and operations contractors within necessary scope. We select and supervise vendors appropriately through contracts and operational controls. Where joint use is conducted, we will disclose required details in accordance with law.
We may use cookies and similar technologies for usability, analytics, and security. You may disable cookies via browser settings, but some website functions may become unavailable.
We implement organizational, human, physical, and technical safeguards to prevent leakage, loss, or damage. Measures include access control, authentication systems, encrypted communications, log monitoring, employee training, and vendor management.
We retain personal information only for as long as necessary to fulfill the stated purposes, unless longer retention is required by law. Information no longer needed is deleted or anonymized by reasonable methods.
Upon valid request from you or your authorized agent, we will respond in accordance with applicable law regarding disclosure, correction, addition, deletion, restriction of use, or suspension of third-party disclosure. We may request identity verification before processing requests.
If a minor provides personal information, consent from a parent or legal guardian may be required. If we determine that information from a minor was collected inappropriately, we will take prompt corrective action.
We may revise this Policy due to legal updates or operational changes. Revised terms become effective upon posting on our website unless otherwise specified. For inquiries, contact us at contact@ailo.co.jp.
Business Name: Ailo LLC / Address: Room 707, Casabella International Plaza Building, 1-1-18 Isobedori, Chuo-ku, Kobe, Hyogo, Japan / Contact: contact@ailo.co.jp