1. Scope
These Terms apply to all legal relationships between us and users regarding our services. If separate documents such as order forms, statements of work, or individual agreements exist, those documents prevail to the extent of any conflict.
Terms of Service
Terms of Service
Last updated: May 31, 2026
These Terms govern your use of services provided by Ailo LLC, including our website, consulting, development, maintenance, and related services. By using our services, you agree to these Terms.
2. Contract Formation
A contract is formed when we accept your application or order. We may decline an application where information is incomplete, prior breaches exist, or we reasonably determine that service provision is inappropriate.
3. Fees and Payment
Fees, payment due dates, and payment methods are defined in applicable individual agreements. If payment is overdue, we may charge late fees and take other lawful actions as permitted by contract or law.
4. User Responsibilities
Users must provide accurate and up-to-date information and must securely manage IDs, passwords, and other credentials. We are not responsible for losses resulting from inadequate credential management or unauthorized use.
5. Prohibited Conduct
Users must not engage in unlawful conduct, infringement of third-party rights, misuse of services, reverse engineering, actions that overload systems, submission of false information, support of antisocial organizations, or other conduct we reasonably deem inappropriate.
6. Intellectual Property
All copyrights, trademarks, know-how, and other intellectual property rights in our services and related materials belong to us or legitimate rights holders. No rights are transferred to users unless explicitly agreed in writing.
7. Confidentiality
Each party must treat non-public technical, business, and operational information disclosed by the other party as confidential and must not disclose it to third parties without prior consent, except where disclosure is required by law or official order.
8. Service Changes or Suspension
We may change, suspend, or terminate all or part of services for maintenance, incident response, legal compliance, force majeure, or other reasonable necessity, with prior notice where practicable.
9. Disclaimer of Warranties
Services are provided on an "as is" basis. We make no express or implied warranties regarding fitness for a particular purpose, expected functionality, accuracy, availability, continuity, or non-infringement.
10. Limitation of Liability
To the maximum extent permitted by law, our liability is limited to direct and ordinary damages only and excludes special, indirect, consequential, lost-profit, and data-loss damages. Where an individual agreement sets a liability cap, that cap applies.
11. Termination
If a user breaches these Terms or applicable individual agreements, we may suspend services or terminate the contract without prior notice. We are not liable for damages caused by such measures where permitted by law.
12. Exclusion of Antisocial Forces
Users represent and warrant that neither they nor their related parties are affiliated with antisocial forces. If this representation is breached, we may terminate the contract immediately without notice.
13. Changes to Terms
We may revise these Terms due to legal changes, service updates, or operational needs. Revised Terms become effective when posted on our website or otherwise communicated by reasonable means.
14. Governing Law, Jurisdiction, and Contact
These Terms are governed by Japanese law. Any dispute related to these Terms or services shall be subject to the exclusive jurisdiction of the court having jurisdiction over our head office location as the court of first instance. For inquiries, contact contact@ailo.co.jp.
15. Business Information
Business Name: Ailo LLC / Address: Room 707, Casabella International Plaza Building, 1-1-18 Isobedori, Chuo-ku, Kobe, Hyogo, Japan / Contact: contact@ailo.co.jp